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CONVERSATIONAL AI

An agent that actually responds. 24/7.

Not a chatbot that redirects to a FAQ. An AI agent that understands your data, responds accurately, and transfers to a human when needed.

Let's discuss your agent
Imarcom conversational AI illustration

CAPABILITIES

What the agent can do

customer support icon

Level 1 customer support

Instant answers to frequent questions, order tracking, product information. The agent resolves simple requests without human intervention.

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Appointment booking

The agent checks your availability, suggests time slots, and confirms appointments. By phone, chat, or text, around the clock.

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Order tracking

Delivery status, estimated timelines, order modifications. The agent accesses your systems in real time for accurate answers.

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Lead qualification

The agent asks the right questions, qualifies the need, and passes hot opportunities to your sales team with full context.

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Intelligent transfer

When the request exceeds the agent's capabilities, it transfers to a human with full conversation context. No repetition for the customer.

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Sourced answers, not invented

Every answer is based on your real data: documentation, catalog, policies. Zero hallucination, zero invention.

An agent that works while you sleep.

Customer support, appointment booking, lead qualification. We deploy an AI agent connected to your systems in 6 weeks.

Let's discuss your agent

OUR APPROACH

Not a generic chatbot

Connected to your data

The agent accesses your systems: CRM, catalog, orders, procedures. It responds with YOUR information, not generalities.

Sourced responses

Each response can cite its source. Complete traceability. No hallucinations – if the info doesn't exist, the agent says so.

Customizable tone

Formal or casual, formal or informal address – the agent speaks like your brand. Your personality, not ours.

Built-in analytics

What questions keep coming up? Where does the agent fail? What topics generate escalations? Data to continuously improve.

Multilingual

French, English, or both. The agent detects the language and responds in kind. Perfect for Quebec.

Actions, not just answers

The agent can act: modify an order, create a ticket, send an email. Not just inform – resolve.

THEY TRUST US

Some of our web application projects

Logo Luminaires et Cie imarcom

Conversational agent integrated with 30,000-product catalog. Compatibility search, lighting recommendations, and technical assistance for professional clients.

30k

accessible products

50

suppliers covered

Logo Simons imarcom

AI phone agent that books appointments, answers general questions about HVAC services, and transfers to technicians when needed. Available 24/7.

24/7

availability

0

missed call

Logo Simons imarcom

Conversational agent for real estate agents: information search, data compilation, and document generation. 15 minutes instead of one hour per file.

15

min instead of 1 h

75%

+

time recovered

WHY US

An agent that understands your data. Not a script that recites FAQs.

We deploy agents connected to your systems, trained on your data, and calibrated for your brand tone. Not a generic chatbot.

6

WEEKS

Full deployment

From needs analysis to agent in production. Six weeks for a functional, connected, and tested agent.

100%

SOURCED

Traceable answers

Every answer points to its source. Your team can verify, correct, and improve the agent's responses continuously.

24/7

AVAILABILITY

Total availability

Your agent doesn't sleep, take breaks, or resign. It responds with the same quality at 3 AM as at 3 PM.

0

HALLUCINATION

Zero tolerance

The agent only responds from your data. If it doesn't know, it says so and transfers. No invention, no reputational risk.

We don't only deliver projects, we build long-lasting business relations.

Solutions that pay for themselves in months. Teams that save hours every week. We measure our success by yours.

Let's talk!
15 years
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Let's talk! 

From seamless integrations to applied AI, we deliver solutions that drive your ambitions forward.

Thank you for your interest

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